Zamieszczone przez
ojcie_c
LOT.
Jeżeli linia nie zapewniła zmiany rezerwacji na swój koszt, to oprócz rekompensaty w ramach EU, należy Ci się zwrot pieniędzy za niewykorzystany segment plus pobrane opłaty dla dwóch osób, ponieważ lot został odwołany z winy przewoźnika.
Jeśli miałeś nową rezerwację, zrobioną przez LO, wówczas nic dodatkowego Ci się nie należy.
Oto stanowisko LOT-u USA w tej sprawie:
Mr.X
c/o Polimex3615 Dixie Rd. Unit 11Mississauga, ON L4Y 4H4 CanadaWednesday, November 30, 2011
Re: Refund for LOT Polish Airlines flight cancellationDear Mr. X,Your case was brought to my attention recently by Polimex Travel and I have investigated the refund request broughtforth yourself on behalf of your parents who were supposed to fly back to Toronto on April 22
nd, 2011 and wereunfortunately denied transport due to a flight cancellation initiated by LOT Polish Airlines. This is never convenient forany passenger; and I do apologize on behalf of LOT for the inconvenience.Upon your request for a refund, Polimex Travel processed a refund for the unused taxes of the ticket, which was the onlyaction they could take in their authority as an issuing agent for LOT Polish Airlines.LOT Polish Airlines – Passenger Claims department in Warsaw received a letter in which you requested refund andcompensation for the unused flight coupons which your parents did not use for their return to Toronto. Upon review ofthis past claim, LOT Polish Airlines not only refunded the full value of the unused flight coupons, you receivedconsiderably more than the value of the unused coupons as part of your compensation. Per European Union Regulation261/2004, LOT Polish Airlines has delivered to you the maximum cash compensation per flight type 3 upon your initialrequest.In closing, I have determined that your request for refund and compensation has been fully satisfied by LOT PolishAirlines and any unused taxes paid at the time of ticketing have been refunded by Polimex Travel. No further monetary orservice compensation is due regarding this claim.
Respectfully Yours,
Forrest KrugerSales Support SpecialistAgency Sales Support +1 855 735 5568Group Reservations +1 855 266 5568Monday – Friday, 9 am to 8 pm, ET
LOTtravelagents.com
Czyli wychodzi na to ,że w USA odszkodowanie 600 euro (w sumie 1200 Euro) zostało uznane jako zwrot kosztów biletów ,ba a nawet więcej niż koszt ten wynosił. W warszawie upierają się że to Polimex powinien zwróci za zakupione bilety. A w USA że zwrot się nie należy , bo dostali rodzice nawet więcej niż sie należy. Paranoja. Chyba nie pozostaje mi nic innego jak ponowne odesłanie sprawy do ULC.
Zakładki